Delete Your Account

Request permanent deletion of your Syntra user account.

Before you start

• If you own a business on Syntra, remove it first. In the Syntra console, open your business settings, suspend the business, then remove it. This stops its subscriptions renewing and disconnects its LINE, Clover and phone connections.
• Uninstalling the Syntra app from Clover does not delete your Syntra account. It only stops Syntra's access to your Clover store.
• Platform administrator accounts cannot be deleted this way. Contact us instead.

What happens when your account is deleted

• You are signed out on every device at once, and the account can never sign in again.
• You leave every business you are a member of.
• Your sign-in methods (email and LINE) and your password are deleted. You can later sign up again with the same email or LINE account, as a new account.
• Your name and email address are kept for 30 days for record-keeping, then permanently erased.
• Work you did inside a business, such as orders you handled or notes you wrote, stays with that business, no longer linked to your name.

Request deletion

Fill in the form below. It opens an email to support@syntra-connect.com for you to send. Send it from the email address on your Syntra account, if you have one. We will verify that the request comes from the account holder, delete the account, and confirm by email within 30 days, usually much sooner.

End customers

If you ordered from or messaged a business that uses Syntra and want your data deleted, contact that business. You can also write to us and we will pass your request to the business.

For more about how we handle data, see our Privacy Policy.